There Are 378 Million Consumer
Cybercrime Victims per Year

Frequently Asked Questions

• Which devices can run Webroot?

  SecureAnywhere™ products are compatible with the latest major PC, Mac, and mobile operating systems, including Windows 10, OSX,Android, iOS, and Amazon Kindle.

• What happens if my computer is infected? Is there any chance I'll lose my files?

  The Webroot® agent will automatically block most infections before they can take place. On the off-chance that your computer does become infected, the agent will return the affected files to a previous state, removing any damage without destroying your pictures, documents, or videos.

• Do I need to delete other security programs from my computer before using Webroot?

  Nope. Unlike other security software, Webroot was designed to play nice with other antivirus programs, so there's no need to uninstall your existing security.

• How will I know when Webroot expires?

  Webroot has a built-in reminder system that will let you know a month before your subscription expires. We'll also send a friendly reminder to the email address you submitted when you bought Webroot.

• Webroot says I have an infection. What can I do?

  The program will only warn you when you're about to click on a risky website or if malicious programs are being installed. Almost all infections and attacks can be stopped automatically by the program by following the onscreen directions, but if you have a persistent infection, please call our US-based customer support line (1-866-612-4227) or click the in-program support link. Most support calls take less than ten minutes!

• I bought Internet Security Complete, which covers all of my family's devices. How do I install Webroot on all of them?

  The easiest way to protect all of your devices is to follow the link provided in our post-purchase email. The link in the email will take you straight to the product download, and you'll use the same product keycode for each device you install on. If you need any help or have any questions whatsoever, please call our US-based customer support line.