Refund Your Purchase
Webroot offers a 70-day money back guarantee on all of its consumer products in accordance with the applicable end user license agreement.
Refund Request
If you bought a Webroot SecureAnywhere subscription through Best Buy, The Geek Squad or part of Total Tech Support (Hint: your Credit Card Statement will display Webroot Yearly Plan from MN), please reach out to the Webroot Best Buy Assurance Program at 1-800-433-5778 to address any account-related queries as Best Buy manages its Webroot accounts independently and we do not have access to their customer accounts to handle any updates, upgrades or refunds.
Your 10- or 11-digit invoice code number should start with either WIN, E, C or R, as well as the total amount you are requesting for refund. This information can be found on your receipt.
How to find your invoice
You can find your invoice details, including the invoice number and the total amount charged, on the receipt emailed to you following your purchase. It contains the following information:
Sender: Webroot Internet Security
Subject: Your Product Receipt and Next Steps
Webroot protects you from
6,000
New phishing attacks
every day
25,000
New dangerous websites
every day
101,000
New malicious files
every day
Retail Purchases
If you have not yet opened your software, the fastest way to get your refund is to return the software directly to the store.
If you have already opened the software, please provide your full name and mailing address and send the original disc, the keycode, and purchase receipt (dated within 70 days of your request) to:
Webroot Inc.
Attn: Consumer Support/Refund
385 Interlocken Crescent, Suite 800
Broomfield, CO 80021
